l789 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash or Nagad, claiming bonuses, placing cricket bets, and staying safe on l789.
Welcome to the l789 FAQ page — your complete guide to getting started and playing confidently on Bangladesh's trusted online gaming platform. Whether you have questions about opening an account, making a bKash deposit, understanding wagering requirements on your welcome bonus, or learning how cricket betting works, you will find clear, direct answers here. Browse by category or read through the full list below.
Secure Accounts
SSL-encrypted login and KYC verification to protect every player.
Fast Payments
Deposits via bKash, Nagad, and Rocket processed in minutes.
Diverse Games
Slots, live casino, crash games, and sports betting under one roof.
Rich Bonuses
Welcome bonus, free spins, reload offers, and a loyalty program for regulars.
Cricket Betting
BPL, IPL, T20 World Cup, and Bangladesh Tigers matches — bet live or pre-match.
Responsible Gaming
Deposit limits, self-exclusion tools, and 21+ enforcement for all players.
Account & Registration
How do I create an account on l789?
Creating an l789 account takes under two minutes. Visit the l789 Login page, tap the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years or older to register. Once submitted, a one-time verification code is sent to your phone number for confirmation, and your account is active immediately after verification.
What documents do I need for KYC verification on l789?
l789 requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence is accepted. You will also need to submit a selfie and, for withdrawal requests above a certain threshold, a recent utility bill or bank statement showing your current address. KYC protects your funds and prevents unauthorised access to your account.
I forgot my l789 password — how do I reset it?
On the l789 Login page, tap 'Forgot Password' and enter the mobile number linked to your account. You will receive an SMS with a reset code. Enter the code, set a new password, and you can log back in immediately. For security, choose a password that combines letters, numbers, and symbols and is not used on any other site.
Can I open more than one account on l789?
No. l789 strictly enforces a one-account-per-person policy. Each player is allowed exactly one active account linked to their mobile number and identity documents. Duplicate accounts are detected automatically and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you have trouble accessing your existing account, contact support instead of creating a new one.
How do I close my l789 account permanently?
To permanently close your l789 account, contact our support team via the email address listed in the footer and submit a written closure request. Before closing, withdraw any remaining balance to your linked bKash or bank account. Account closure is irreversible, so ensure all pending bets are settled and your balance is zero before requesting closure. Responsible gaming self-exclusion is also available as an alternative if you want a temporary break.
Deposits & Withdrawals
Which payment methods does l789 accept for deposits?
l789 accepts deposits via bKash, Nagad, Rocket, and Upay mobile wallets, as well as bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank, and Sonali Bank. Visa and Mastercard are also supported. All transactions are processed in BDT (Bangladeshi Taka) so there are no foreign-exchange fees for Bangladeshi players.
How long does a bKash deposit take to appear in my l789 account?
bKash deposits on l789 are credited almost instantly — typically within 1 to 3 minutes of completing the transaction on your bKash app. During peak hours on busy match days (BPL, IPL, T20 finals), processing may occasionally take up to 10 minutes. If your deposit has not appeared after 15 minutes, check your bKash transaction history first to confirm the transfer was successful before contacting support.
What is the minimum deposit amount on l789?
The minimum deposit on l789 is ৳200 for mobile wallet payments (bKash, Nagad, Rocket, Upay) and ৳500 for bank transfers. There is no cap on the maximum deposit, though very large single transactions may require additional verification in line with our KYC policy. Always deposit an amount you are comfortable with and within your personal budget.
What is the minimum withdrawal amount on l789?
The minimum withdrawal on l789 is ৳500. Withdrawals to bKash, Nagad, and Rocket are typically processed within 2 to 6 hours on business days. Bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule. Ensure your KYC verification is complete before submitting a withdrawal request, as unverified accounts cannot process payouts.
Are there any fees for deposits or withdrawals on l789?
l789 does not charge any platform fee for standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) may apply their own standard transaction fees per their published tariff. Bank transfers may similarly carry charges set by your bank. We recommend checking your provider's fee schedule before transacting to avoid surprises.
Games & Gameplay
What types of games are available on l789?
l789 offers a wide variety of games across four main categories: cricket betting and sports betting (pre-match and in-play markets), live casino games (Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and game show formats from Evolution Gaming and Ezugi), online slots from providers including Pragmatic Play, NetEnt, and Microgaming, and crash games such as Aviator. New titles are added regularly.
Can I play l789 games on my mobile phone?
Yes, l789 is fully optimized for mobile play on both Android and iOS. No app download is required — simply open your mobile browser, navigate to l789, log in, and all games load directly in your browser. The site uses a responsive mobile-first design, so all features including live betting, deposits, and withdrawals work seamlessly on smartphones across Bangladesh.
How does cricket betting work on l789?
Cricket betting on l789 covers international and domestic matches including BPL, IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. You can place bets before a match begins (pre-match) or while the match is live (in-play). Available markets include match winner, top batsman, total runs in an over, player of the match, and many more. Odds are updated in real time during live matches.
Are the games on l789 fair and certified?
All casino games and slots on l789 use certified RNG (Random Number Generator) technology supplied by their respective game providers. Slots from Pragmatic Play, NetEnt, and Microgaming are independently audited for fairness and RTP accuracy. Live casino tables from Evolution Gaming and Ezugi are operated with real dealers and are subject to their providers' compliance standards. l789 does not alter the underlying game mechanics.
What is RTP and how does it affect my chances of winning?
RTP stands for Return to Player and is expressed as a percentage representing the theoretical share of all wagered money that a game pays back to players over a very large number of spins or rounds. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. A higher RTP gives you slightly better expected value. RTP is calculated over millions of rounds and does not guarantee any individual session outcome.
Bonuses & Promotions
What welcome bonus does l789 offer to new players?
l789 offers a welcome bonus to newly registered players on their first deposit. The bonus structure includes a percentage match on your initial deposit credited as bonus funds, which can be used across eligible games including slots and sports betting. Exact bonus amounts and match percentages are updated seasonally, so check the current promotions section after logging in for the latest offer available in Bangladesh.
What are wagering requirements and how do they work?
Wagering requirements (also called rollover) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before your bonus winnings become withdrawable cash. Different games typically contribute different percentages toward the rollover — slots usually count 100%, while live casino games may count less. Always read the bonus terms before claiming.
Do free spins winnings have wagering requirements on l789?
Yes, free spin winnings on l789 are subject to wagering requirements before they can be withdrawn. The specific rollover multiplier attached to free spin winnings is stated clearly in the promotion's terms and conditions. Free spins are typically credited to a specific slot title and must be used within a set validity window — usually 7 days from the date of credit. Expired free spins are forfeited automatically.
Does l789 have a loyalty or VIP program?
Yes, l789 rewards regular players through a tiered loyalty program. As you wager across games, you accumulate loyalty points that can be converted into bonus credits or used for cashback offers. Higher tiers unlock benefits such as faster withdrawal processing, dedicated support, higher deposit limits, and exclusive seasonal promotions during events like Eid, Pohela Boishakh, or IPL season. Check the promotions section after logging in to see your current tier status.
Safety & Responsible Gaming
Is l789 safe to use for players in Bangladesh?
l789 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, which means your personal details, banking information, and account credentials are securely encrypted at all times. We enforce strict KYC verification to prevent identity fraud and unauthorized account access. All payment transactions are processed through verified payment gateways. We are committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh.
What is the minimum age to play on l789?
The minimum age to register and play on l789 is 21 years old. This is a strict platform rule. During registration, you are required to confirm that you are 21 or older, and KYC verification will confirm your date of birth against your government-issued ID. Any account found to belong to a player under the age of 21 will be permanently closed and all funds will be returned to the payment method used for deposits.
How do I set a deposit limit to control my spending on l789?
You can set daily, weekly, or monthly deposit limits directly from your l789 account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. Reducing a limit takes effect immediately as well. Setting and sticking to a personal deposit limit is one of the most effective ways to keep gambling fun and within your budget.
What is a self-exclusion and how do I activate it on l789?
Self-exclusion allows you to temporarily or permanently block access to your l789 account if you feel gambling is becoming a problem. You can request self-exclusion for a fixed period (1 week, 1 month, 3 months, 6 months) or permanently. During self-exclusion, your account is locked and you will not receive any promotional communications. To activate self-exclusion, go to Account Settings, select Responsible Gaming, and follow the on-screen instructions, or contact our support team directly.
Where can I get help if gambling is negatively affecting my life?
If you feel that gambling is causing financial, emotional, or relationship problems, please reach out for help immediately. l789 offers in-platform responsible gaming tools including deposit limits, loss limits, session time reminders, and self-exclusion. You can also speak to a trusted friend or family member, or seek guidance from a professional counselling service. Remember that gambling should always be entertainment, never a way to solve financial difficulties. Our support team is reachable via the email address in the footer.
Still Have Questions?
Our support team is available around the clock to help with any query not covered above. You can also explore our games, place a cricket bet, or head straight to the casino floor.