Terms & Conditions

1. Introduction

Welcome to l789, Bangladesh's trusted online gaming platform. These Terms & Conditions ("Terms") govern your access to and use of the l789 website, mobile interface, games, betting services, and any related features or functionality (collectively, the "Platform"). By registering an account or accessing the Platform in any way, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use of the Platform immediately.

These Terms apply to all users of the Platform regardless of their method of access, device type, or geographic location, so long as they are using l789 services. These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of this agreement.

l789 reserves the right to modify, suspend, or terminate any aspect of the Platform at any time and without prior notice. Users are encouraged to review these Terms periodically to stay informed of any changes. Continued use of the Platform after any modification constitutes your acceptance of the revised Terms.

2. Eligibility & Account Conditions

To register and maintain an active account on l789, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a firm minimum age requirement with no exceptions.
• You must be a natural person acting on your own behalf. Corporate accounts or accounts operated on behalf of a third party are not permitted.
• You must not hold more than one registered account on the Platform. Duplicate accounts will be closed without warning and any associated balances may be forfeited.
• You must provide accurate, current, and complete registration information and keep it updated at all times. Providing false or misleading information constitutes a material breach of these Terms.
• You must not be a current employee, contractor, or agent of l789 or any affiliated entity, nor an immediate family member of such a person.

l789 reserves the right to request identity verification documents at any stage. Failure to complete KYC verification within a reasonable timeframe may result in temporary or permanent suspension of account access and withdrawal privileges.

3. Account Registration & Security

You are solely responsible for maintaining the confidentiality of your login credentials. l789 will never ask for your password via email, live chat, or any external channel. Any activity occurring under your account is your responsibility, whether or not it was authorized by you.

Account Verification (KYC)

Before processing any withdrawal request, l789 may require you to complete a Know Your Customer (KYC) verification process. You may be asked to submit one or more of the following:

• A valid government-issued photo ID (National ID Card, Passport, or Driver's License).
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad account showing your registered number).
• A selfie or live photo for face-matching purposes.

Account Security Best Practices

To protect your account, we strongly advise using a unique password not shared with any other service, enabling any available two-factor authentication, and logging out after each session especially on shared or public devices. Notify our support team immediately if you suspect unauthorized access to your account.

4. Deposits & Withdrawals

All financial transactions on l789 are processed in Bangladeshi Taka (BDT). The Platform supports a range of local payment methods to ensure convenient access for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other divisions.

Deposit Policy

Deposits are credited to your account promptly upon confirmation from the payment provider. Accepted payment methods include bKash, Nagad, Rocket, Upay, and select bank transfers via BRAC Bank, Dutch-Bangla Bank, City Bank, and Islami Bank. Minimum deposit amounts may vary by payment method and are displayed at the time of transaction. l789 does not charge fees on standard deposits, though your payment provider may apply their own service charges.

Withdrawal Policy

Withdrawals are subject to the following conditions:

• Withdrawals will only be processed to a payment account registered in the same name as the l789 account. Third-party transfers are strictly prohibited.
• KYC verification must be completed before your first withdrawal can be processed. This is a non-negotiable anti-fraud requirement.
• Withdrawal processing times are typically 1-3 business days. Processing times may be extended during high-volume periods, national holidays, or when additional verification is required.

l789 reserves the right to withhold or delay any withdrawal that triggers internal risk or fraud monitoring systems. In such cases, the affected player will be contacted via their registered email within 5 business days with further instructions.

5. Bonuses & Promotional Offers

l789 regularly offers bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms displayed at the time of the offer and to the general wagering requirements outlined in this section. Claiming a bonus constitutes your acceptance of the applicable bonus terms.

General Wagering Requirements

Unless otherwise stated in a specific promotion, all bonuses awarded to your account carry a minimum wagering requirement before they or any winnings derived from them may be withdrawn. The rollover multiplier and eligible games for each bonus are stated in the individual promotion details. Wagering requirements must be met within the validity period of the bonus; uncompleted requirements will result in the bonus and associated winnings being forfeited on expiry.

Bonus Abuse & Fraud Prevention

l789 employs automated systems to detect bonus abuse, including but not limited to:

• Creating multiple accounts to claim the same promotion more than once.
• Using bonus funds in a way that artificially reduces risk (e.g., hedging bets across outcomes on the same event).
• Coordinating with other players to exploit a promotion in a collusive manner.

6. Responsible Gaming

l789 is committed to promoting responsible gaming for all players in Bangladesh. We provide tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available from your account settings at any time, free of charge. Players who believe that their gambling may be causing harm to themselves or others are strongly encouraged to make use of these tools immediately and to reach out to our support team.

Remember: gambling is meant to be an enjoyable leisure activity, not a source of income. Never chase losses and always set a budget before you play. For 21+ adults only. If you or someone you know needs help with problem gambling, please contact our support team or seek professional advice.

7. Prohibited Activities

The following activities are strictly prohibited on the l789 Platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of all funds, and referral to relevant law enforcement authorities:

• Using the Platform for any form of money laundering, financial fraud, or any other illegal financial activity.
• Using automated bots, scripts, or software to place bets, manipulate game outcomes, or exploit Platform vulnerabilities.
• Opening or operating an account on behalf of a minor, or allowing a minor to use your account under any circumstances.
• Engaging in collusion, match-fixing, or any form of deliberate manipulation of sporting events on which bets are placed.
• Attempting to reverse-engineer, decompile, or hack any part of the Platform's software, security infrastructure, or data systems.

l789 cooperates fully with regulatory authorities and law enforcement agencies. Any verified breach of these prohibitions will be treated with the utmost seriousness and pursued through all available legal channels.

8. Intellectual Property

All content on the l789 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof — is the exclusive property of l789 or its content providers and is protected by applicable intellectual property laws. No content from the Platform may be reproduced, distributed, modified, displayed, published, licensed, or commercially exploited without the express prior written permission of l789.

The l789 brand name, logo, and all related marks are trademarks of l789. Unauthorized use of any l789 trademark, service mark, or trade name is strictly prohibited and may give rise to civil or criminal liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law, l789 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Platform, including without limitation any loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure. This limitation applies whether the alleged liability arises in contract, tort, negligence, strict liability, or any other legal or equitable theory.

In no event shall l789's total cumulative liability to you for all claims arising from or relating to these Terms or your use of the Platform exceed the total amount deposited by you into your l789 account in the thirty (30) days immediately preceding the event giving rise to the claim.

10. Amendments to These Terms

l789 reserves the right to amend, update, or replace these Terms at any time. Where a change is material, we will endeavour to provide reasonable notice by posting a prominent notice on the Platform or by sending a notification to your registered email address. What constitutes a material change will be determined at our sole discretion.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you must stop using the Platform. We encourage you to review this page regularly so you are always aware of the current version of these Terms.

11. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the general principles of international online gaming law and fair dispute resolution practice. In the event of any dispute between you and l789, we encourage you to first contact our support team at [email protected] to seek an amicable resolution. l789 is committed to resolving player complaints promptly, fairly, and transparently.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to get in touch with the l789 support team. We are available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, and all other cities and divisions.

Email us at [email protected]. Our team typically responds within 24 hours. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.